Cloud
WISEPORTAL® Connect
A multi-channel integrated contact center solution that provides a consistent customer experience across all customer interaction channels, including CALL, E-MAIL, CHAT, VIEW, and an integrated platform that enables on-premise models, SaaS services, and subscription business models to be tailored to customers.
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Efficient, integrated operations management
· Integrate operations and management with an all-in-one solution
· Increased ease of maintenance
· It consists of a single company product such as Call + Omni Channel and PDS
· 단일 자원 관리를 위한 Web 화면 제공
· Improve analysis of the Rolling Tool and BI Tool association provided by AWS
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Proven outstanding performance
· 5,000 consultants logged in, 5,000 concurrent calls, 216,000 successful
· 60CPS Performance Verification Using SIP Performance Tools
· Ubase (2,000 seats) and SKB Cloud (1,500 seats) in use
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Omnichannel integration
Integrated omnichannel & AI routing management and integrated consultation/notification talk, PDS, SMS, chat, etc. provide integrated customer experience for various channels.
AWS Connect
Amazon Connect is an omnichannel cloud customer center that operates in a cloud environment.
You only pay as much as you spend, and there are no costs such as system configuration and replacement costs, license advance payments, and long-term arrangements.
Based on the experience of contact center professionals, DEOTIS is making a leap to become a partner with AWS' innovative and reliable services.
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Simple Settings
You can easily configure, set up, and change your customer center according to the best terms and conditions advised by AWS experts.
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Pay as much as you spend
There is no cost of introducing physical hardware, replacement costs due to aging equipment, or pre-payment fees, only paying for use.
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Flexible scaling
Amazon Connect, combined with AWS services, enables you to extend a variety of services to meet your needs.
AI
WISEPORTAL® CallBot
AI system-based callbot can meet both the ever-increasing demand for non-face-to-face services and the use of self-service. It provides services that can reduce simple repetitive tasks of counselors and convert and expand them into digital counseling work environments.
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Customized Services by Customer
Provide customized, non-face-to-face self-service by service and customer rating.
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Repeated work elimination
Repeated work replacements and increased self-service use by counselors.
A voice phishing prevention app using AI technology
Real-time voice analysis detects data and determines the risk of phishing. Data analyzed in real time is a service that informs the current status of phishing and risk stages on the screen so that customers are not harmed by voice phishing.
Status of voice phishing damage
Damage amount of KRW 235.3 billion in 2020 | 25,859 cases
Phishing scams have been occurring steadily, averaging more than 40,000 cases over the past five years.
Contact Center
WISEPORTAL® Voice
WISEPORTAL® is an IVR solution designed and developed for contact center environments.
Provides close interfaces with a wide variety of systems, supports both VoIP and TDM foundations. Provide stable and effective service to IVR customers.
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Drag & Drop in GUI
Instead of the traditional method that developers need to develop through coding, they can easily develop scenarios with a 100% GUI environment of drag and drop. Scenario development saves time, resulting in faster application and cost savings.
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Easy to set in block form
Provides components tailored to your characteristics Multiple editing allows you to manage multiple scenarios simultaneously.
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Implementing Custom Statistics
Implement a statistical customization environment to meet customer requirements.
WISEPORTAL® Mobile
WISEPORTAL® Mobileis Korea's first visible ARS integrated solution developed by Diotis Inc. to realize visible ARS services in the new smart world.
By combining the advantages of various services produced by smartphone contents with existing IVR voice services, it is a service that allows customers to conveniently access IVR and use various services together with voice.
Customers can listen to voices through voice lines, receive IVR-linked app services through 3G/4G data lines, and receive various services through various input methods on smartphones.
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Various Launcher Coverage
Expand customer self-service by running visible/digital ARS using a variety of Launchers.
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Customer Selective Services
We provide various services on how to operate the screen by using SDK installed through the customer's app and public SDK.
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Send Customer Information to Counselor
When requesting connection with a counselor after using the service, customer information is sent to the counseling app to provide quick counseling and service-related statistics.
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Counsellor Connection Statistics Support
Support for visible ARS service statistics and counselor connection statistics.
WISEPORTAL® Multi Launcher
WISEPORTAL® Multi Launchermanages the use of a variety of Launchers (SMS, notification talk, T-phones, etc.) that are essential for digital ARS use. Launcher is essential to use digital ARS, screen execution is done through Launcher, and each customer has a different Launcher installed on their phone, so Multi Launcher manages each situation. In addition, charge management and digital ARS usage statistics for Launcher usage can be viewed in real time, providing a seamless service to Digital ARS.
WISEPORTAL® WebCall
WISEPORTAL® WebCallis a telephone conversation solution that uses WebRTC to call customer centers in a web environment, and traditional customer centers are configured in a typical telephone environment, making it impossible to call customer centers directly through WebRTC.
To enable this, the WebCall Server converts WebRTC to SIP and converts WebRTC voice to RTP, enabling calls to be made from existing phone systems when calling WebRTC over the Internet.
WebCall is an ideal solution for expanding and supplementing channels while maintaining voice channels. Free calls around the world, flexible flow with other channels and expansion into digital environments provide reliable and efficient services at the point of contact between customers and customer centers.
QRCall
QRCallis a solution that photographs a QR code consisting of customer information and product information with a smartphone and delivers encrypted information to the contact center to the counselor.
